ShoreTel

Upgrade to ShoreTel 12.3

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f you are planning to upgrade your ShoreTel system to the latest version (12.3), be aware that the upgrade does not update the boot ROM on non-v switches.  To upgrade the non-v switches you have to manually upgrade the boot ROM on the switches by connecting a serial cable to the switch or telnetting to the switch and following these steps:

This excerpt is from the 12.3 planning/install guide: 

ShoreTel Suggestions Goes Live

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I wanted to let you know that the ShoreTel suggestion portal is now live for customers and partners.  This is the place where you can suggest changes to the existing system or new feature requests for futrue releases.  You can access the portal here.  It's a pretty simple process, simply create an account and you’ll be able to send your product suggestions directly to ShoreTel.  I've created an account and made a few suggestions, one of the features of the portal is that other users can rate suggestions, obviously the suggestions with the most